Privacy policy

This Privacy Policy describes how L'Epicerie Fine HK (the “Gallery” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the online Gallery, we collect certain information about your device, your interaction with the Gallery, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
  • Order information
  • Customer support information
  • Cookies for a better experience

2. Sharing Personal Information

We do not share your Personal Information. We will share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above for a better user experience. 

    3. Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    4. Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

    5. Retention

    When you place an order through the Gallery, we will retain your Personal Information for our records unless or until you ask us to unsubscribe you from our mailing list. 

    6. Automatic decision-making

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
    • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

    6. Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Gallery. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

    7. Changes

    We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.

    If we make a change to this policy, it will be in our sole discretion and you will have access on this specific page. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.

    8. Contact

    For more information please contact us by e-mail at bonjour@lepiceriefineart.com.